Some interesting points in the book:

1. Emphasize strengths, don't fix weaknesses. No evidence is presented for the goodness of this advice, and it's not the first time I hear it (the first time was by Dr. Heather Banis at Chandler), but if it's right, it could be important.

2. Good argument for 'Ask for Forgiveness, not Permission': People tend to stop something in motion less than stopping it from starting to move.

3. Calls b/w 8:30 and 9 and b/w 6 and 6:30 avoid secretaries and gate keepers and drastically improve the chances of reaching the person you're looking for.