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Alex Bäcker's Wiki / Active dot com
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Active dot com

Page history last edited by PBworks 16 years, 11 months ago

My soccer league uses Active.com to process registrations and payments. I have seldom seen a system as poorly designed:

 

1. Active.com tried to overcharge me repeatedly, because it asked if I wanted multiple copies of my ID, and gave an error if I said no (said minimum number of multiple copies was 1), so I typed 1, it auto-checked Yes, and tried to charge me more. It did this on two separate categories, so it was trying to charge me for 2 extra IDs.

 

2. My transaction never went through, but every time I tried to redo it, it would ask me to pick a username and not let me because it thought the one I picked before was taken (yet not ask me to log in), so I had to cycle through 3 usernames without being able to complete a single transaction.

 

 

 

 

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