I just canceled my 2nd T-mobile phone # in a week. The 1st one I canceled because of the bad coverage. The 2nd I canceled because of incompetent customer service.

I had called in in December to get a cheaper plan because their coverage is so bad that I cannot use as many minutes. The operator failed to realize I was in a dual-phone plan, and got me a combination of plans that was more expensive than the one I had before, even though I now enjoyed less minutes. Realizing that the day that I got my new bill, I called to request a credit for the mistake. Talking to 3 people including 2 supervisors was not enough to get the problem solved. So I canceled all my service and waiting for the call from the 4th rep.

Some companies just don't get the fact that customers need to be treated well.