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Alex Bäcker's Wiki / American Airlines' website is useless
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American Airlines' website is useless

Page history last edited by Alex Backer, Ph.D. 14 years, 10 months ago

When a website is badly designed, it's useless through and through. It's usually true of the largest companies with the most money. Companies such as Bank of America and American Airlines, the most expensive American airline.

 

First, they don't let me select a city as origin or destination. I need to choose an airport. Which means that going from a city with 6 airports to one with 3, I need to try 18 combinations. Great!

 

They also don't allow me to narrow the time of arrival or departure that I can make, the way that Kayak does.

 

Then, the button for Submit/Search is labeled Go, and is a tiny spec placed right next to the Start Over button, making it real easy to lose everything after you've finished filling in all the information they ask for.

 

Finally, they give an error: This feature is currently unavailable. Please wait a few moments and try again. 

 

It goes without saying that waiting a few moments does not magically solve the problem. 

 

Conclusion: Once again, I won't fly American.

 

P.S. Why don't I use Kayak for this? Cause they won't find miles flights. God knows why.

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